Clear Answers. Honest Guidance.
Collision & Insurance
Questions About Body Repair
Do I get to choose where my car is repaired?
Absolutely. You have the legal right to choose your own collision repair shop — not your insurance company. As a Collision Fix member, we ensure your vehicle is repaired to the highest OEM standards, using quality parts and proper procedures.
Do you work with my insurance company?
Yes. We work directly with all major insurance providers and handle the paperwork so you don't have to.
Do I need multiple estimates before repairs can start?
No. You only need one — and we can submit it directly to your insurance company for you.
What happens if my car is not drivable after an accident?
We offer 24/7 towing and roadside assistance, so if you've been in an accident, just call (937) 778-9792 — we'll pick up your vehicle and handle everything from there.
Mechanical Services
Questions About Maintenance & Repairs
Do you service more than just collision damage?
Yes! We're a full-service mechanical shop, providing everything from oil changes and diagnostics to full engine or transmission repair.
Do you work on all makes and models?
We repair foreign, domestic, and commercial vehicles, including cars, trucks, RVs, cars, and trailers.
Can I bring my company fleet to you for regular maintenance?
Definitely. We provide custom fleet maintenance programs for local businesses, with free pickup and delivery within our service area.
Paint & Refinishing
Questions About Our Paint Process
What type of paint do you use?
We use the Matrix System, one of the most advanced paint technologies available. It ensures long-lasting color, superior protection, and a flawless finish for both vehicles and industrial projects.
Can you paint more than cars?
Yes — our facility handles commercial and bulk parts painting for items like trailers, aircraft parts, steel beams, toolboxes, and more.
How long does a paint job take?
It depends on the scope of the project, but most auto paint jobs are completed within a few days. We'll always give you an accurate timeline before starting.
Towing & Roadside Assistance
Questions About 24/7 Services
What areas do you provide towing in?
We serve Troy, Piqua, Sidney, Tipp City, Greenville, and the surrounding Western & North-Western Miami Valley.
What types of vehicles can you tow?
Our fleet can tow cars, SUVs, trucks, RVs, trailers, and even semi-trucks.
What if my car breaks down after hours?
We're available 24 hours a day, 7 days a week. Call (937) 778-9792 anytime — we'll dispatch a truck immediately.
General & Warranty Questions
Questions About Estimates, Warranties, & Scheduling
Do you guarantee your work?
Yes. All of our repairs are backed by a written warranty that covers workmanship and paint quality.
How do I schedule a repair or request an estimate?
You can call us directly at (937) 778-9792, email dick@dicklumpkinsautobody.com, or stop by our shop during business hours.
What are your business hours?
We're open Monday–Friday, 8 a.m.–5 p.m., with 24/7 towing available anytime.
Do you offer pickup and delivery for repairs?
Yes — we offer free pickup and delivery within our local service area for convenience and efficiency.